Top 10 Questions

1. When will my order ship?

Most orders are shipped in 1-3 days excluding weekends and holidays. However, this is not a guaranteed shipment time as there are several factors that can delay processing. We do our very best to ship out the orders as fast as possible. For additional information, please view our policy with preorders, backorders, and warehouse status orders. (link)

2. Do you charge sales tax?

Currently, only orders billed or shipped to California are subject to sales tax. The actual tax rate may vary within time.

3. What if I received the wrong item/s?

We apologize if you received a different item than what was ordered. Please make sure the item is not open and contact us to request a reshipment. In most cases, if you reside in the United States , we are able to send out the correct item to you with a prepaid label which can be used to ship back the wrong item at no additional cost. It is very important for us to receive the wrong item back in 30 days or you will be charged for two items.

4. What if my order arrived but is missing an item?

We apologize in advance for any inconvenience. Please contact our customer service department so we can further assist you.

5. What happens if my package arrived damaged?

With our risk free shipping, purchases made on our website is guaranteed from loss, damage, and theft up to $100. Simply contact our customer service department and we will guide you through the claim process to send out a replacement. Please note, outer package tears from shelf wear is not considered as damaged goods.

6. What happens if my package never arrived?

With our risk free shipping, purchases made on our website is guaranteed from loss, damage, and theft up to $100. Simply contact our customer service department and we will guide you through the claim process to send out a replacement. Please allow 7-21 days for the investigation to close.

7. What if the product I purchased is defective?

We offer a store warranty of 15 days for defective products purchased directly on our website. This warranty does not cover defects that resulted from consumer’s negligence or improper handling. Defective items will be replaced with the same item only and must be inquired within 15 days of receipt. If you qualify for our 15 day store warranty, please contact us to obtain an RMA number.

In the event the replacement item still does not play properly on the customer’s console, a store credit will be issued in the original purchase amount once the product is returned to us. Please contact our representatives to arrange this.

If your store warranty has expired, you may still be eligible for the manufacturer’s warranty. Depending on the manufacturer, your purchase may be covered for up to 90 days. The manufacturer’s contact information is generally found in the product manual.

Trouble Shooting Defective Games

If you experience a disk read error, try cleaning the game disk with a scratch free cloth. You can also contact professional service to repair disk with deep scratches.

If the game disk is scratch free and in new condition, it could be that the system’s lens is worn or damaged. If you’re not planning to purchase a new system, we recommend finding a console repair service to resolve this issue or contact the manufacturer if eligible for warranty.

Some older games experience difficulty being backward or frontward compatible with the newer systems. This can only be verified by the manufacturer. You will need to contact them directly to identify the problem with your game disk. These games should still play fine on the original system it was made for. If you’d like to get an older game to play, we recommend purchasing the original console.

8. How can I cancel or modify my order?

Depending on where the order is in our processing cycle, we may or may not be able to cancel or modify your order. In any case, we will do our very best to assist you. Please send us an email with your change request.

9. How can I update my account information?

You may access, change, and modify your personal information anytime by logging into your account. If you need assistance, you may also contact us. When sending an email, please be sure to include your current information and advise what needs to be changed.

10. Do you ship internationally?

Yes we ship worldwide. If you're a Canada customer, simply select "Canada Air Mail" option at checkout. For all other international customers, select the "international checkout" button to complete your purchase.

For more information on international checkout, please visit our international customers page.

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