Preorder / Backorder / Warehouse Status Orders

Though most of our orders are shipped in 1-3 business days, we do not guarantee a definite processing time as orders may be delayed depending on the item’s availability. We do the best we can to keep our website updated and to ship out all orders as fast as possible. You may choose to cancel orders in preorder, backorder, and warehouse status at anytime. Please note that order may still ship before our service team is able to make any changes.

Preorder

Preorders will be displayed as backordered status in your account until the product is released by the manufacturer. If purchased with a credit card (not PayPal), you won’t be charged until order ships. In the event the product is limited in availability, we will handle fulfillment in the order it was received. Please note, release dates can change and products can be canceled depending on the manufacturer. We will ship or cancel your order accordingly and you will be notified through email.

Backorder

Backorders consist of preorders, discontinued items, and products that are temporarily out of stock. Please be assured we are working to fulfill your order as fast as possible. If purchased with a credit card (not PayPal), you won’t be charged until the order ships. Our current backorder policy is 60 days, but most orders are fulfilled or cancelled within 10 business days. Customers may also request to cancel at anytime.

Warehouse

Most of our orders in warehouse status are shipped within 24 hours. However, occasionally we may experience a delay in processing when we find:

• Shipping address provided is incorrect or incomplete (customer is notified by email)
• Item became out of stock (will be shipped in couple of days or canceled)
• Duplicate orders were placed (customer is notified by email)
• Part of an order is out of stock (order will be adjusted and shipped)

Orders in warehouse status will remain open for fulfillment or cancelled within 15 days.

For quick answers, talk to Lauren, our helpful virtual assistant!

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