Order Verification Process

To protect our customers from unauthorized purchases, our security team may place your order on hold and request verification by email or phone. If you received this request, please call: 888-995-4263 and select option 2. We will send a confirmation email to let you know the order is back in processing.

Orders may be on hold for verification when:

• Customer’s billing address is different than the info on the credit card statement
• Billing and shipping address is different
• Name on the billing does not match the name on credit card
• Credit card has failed to authorize or declined
• Address is incorrect or incomplete

Please understand this process is not intended to purposely delay your shipment but to help GameQuestDirect.com maintain a safe shopping environment. We appreciate your cooperation and hope this service is seen as an added value to your shopping experience.

For quick answers, talk to Lauren, our helpful virtual assistant!

Have other questions? Contact Us!

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